We, Shatha Al-Jubail International Trading Est., offer sales after services to assist our valued customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services are done at customer's side where our customer uses the products or services.
Customer services are provided either…
1. Physically by our service representatives or OEM engineers or,
2. By automated means viz. by phone calls, conference call, e-mails or online troubleshooting thru distributed networking.
These services provide complement to customer by persons and also reduce their maintenance cost.
One of the most important aspects of a customer service is not only to give our customer a good experience, but also to offer them an experience that exceeds their expectations.